Refund and Returns Policy for Jagdamba Steel Gurgaon

At Jagdamba Steel Gurgaon, we strive to ensure the satisfaction of our customers with the quality and durability of our products. However, if you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the steps you can take to request a return or refund. Please review this policy carefully.

1. Eligibility for Returns

You may be eligible to return a product if the following conditions are met:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 7 days of receiving the product.
  • Only products purchased directly from Jagdamba Steel Gurgaon through our official channels are eligible for returns.

2. Non-Returnable Items

Certain items are not eligible for returns. These include:

  • Customized or personalized products made to specific customer requirements.
  • Items that have been used, damaged, or altered by the customer.
  • Clearance or sale items, unless defective or damaged upon receipt.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by phone or email within 7 days of receiving the product. Provide details such as your order number, the reason for return, and photos if applicable.
  2. Return Approval: Once your return request is approved, we will provide you with instructions on how to send the product back. Customers are responsible for shipping costs related to the return unless the product is defective or was shipped in error.
  3. Return Shipment: Pack the product securely and ensure it is sent via a traceable shipping method. We recommend using a reliable courier service to avoid loss or damage during transit.

4. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

  • Original Payment Method: The refund will be issued to the original payment method used during the purchase, such as credit card or bank transfer, within 7-10 business days.
  • Partial Refunds: In certain cases, a partial refund may be granted if the product shows signs of use or damage.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the product was defective or incorrectly shipped.

5. Damaged or Defective Products

If your product arrives damaged or is defective, please contact us immediately. We will arrange for the return and provide a replacement or full refund, including shipping costs, at no additional charge.

6. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team. We’re here to assist you and ensure a smooth resolution process.

By making a purchase with Jagdamba Steel Gurgaon, you agree to this Refund and Returns Policy.